Improvements to Carers Allowance Online
New features have been added to Carer’s Allowance Online since it was launched in October last year.
A new option has been added so carers can now notify the Carer’s Allowance Unit of changes in their circumstances. Enhancements to the Service such as making the helpdesk number and feedback option more prominent have also been introduced as a response to customer feedback.
The Service is flexible and is available 24/7 and can be accessed through smartphones and tablets. More people are using the service at weekends and during the weekend of 28/29 December 2013, over 500 customers visited the site.
Early feedback from customers and staff has been positive with over 40% of carers now making their claim online. Details about eligibility for Carer’s Allowance and how to apply are available at
GOV.UK.